Shift Lead

Direct One is seeking a 2nd Shift Production Lead to join our team! The Shift Lead oversees production operations during their assigned shift, ensuring efficiency, quality, and safety in our direct mail printing facility. They coordinate workflow, supervise production staff and troubleshoot issues to meet deadlines and maintain customer satisfaction.

Key Responsibilities:

• Production Oversight

  • Supervise and coordinate the daily operations of printing, inserting, and mailing processes.

  • Monitor production schedules to ensure deadlines are et efficiently.

  • Ensure all jobs meet quality control standards and client specifications.

• Team Leadership

  • Lead, train, and support production staff to optimize performance.

  • Assign tasks and adjust staffing as needed to maintain workflow.

  • Promote a positive work environment and resolve employee concerns.

• Quality Control & Compliance

  • Conduct inspections to ensure print accuracy, proper assembly, and correct mailing procedures.

  • Enforce company policies, safety protocols, and industry regulations (e.g., USPS mailing guidelines).

  • Address and document any production issues or quality concerns.

• Troubleshooting & Process Improvement

  • Identify and resolve machine or process issues to minimize downtime.

  • Work with maintenance teams to ensure the equipment is operating properly.

  • Suggest and implement efficiency improvements in production processes.

• Reporting & Communication

  • Maintain accurate shift reports, including production counts, errors, and downtime.

  • Communicate shift updates and any issues to the Production Manager and incoming shift leads.

  • Collaborate with other departments (e.g., warehouse, logistics, customer service) to streamline operations.

Qualifications:

• Experience: 2+ years in a printing, mailing, or manufacturing leadership role. Direct mail production experience preferred.

• Knowledge of USPS mailing regulations and compliance.

• Proficiency with production tracking software and reporting tools.

• Technical Knowledge: Familiarity with printing presses, inserters, and mail sorting equipment.

• Leadership Ability: Strong team management and conflict-resolution skills.

• Problem-Solving: Ability to troubleshoot equipment and workflow issues.

• Detail-Oriented: Commitment to maintaining high-quality production standards.

• Physical Requirements: Ability to stand for long periods, lift up to 50 lbs, and work in a fast-paced environment.

Work Schedule:

• 2nd Shift 2pm-11pm

• Overtime may be required during peak production periods.

Working Conditions:

This position works primarily in an air-conditioned warehouse. Must be able to see, stand for extended periods of time; lift 50 lbs., walk, touch, feel bend, crouch and squat.

Equal Opportunity Employer

Direct One is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to equal employment opportunity for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic under applicable law. We celebrate diversity and encourage all qualified individuals to apply."

Apply Here

Please include your full name and the position you’re applying to in the email.